Are you getting error code 39 on the Disney Plus app? Don’t worry. It is a simple issue and can be fixed immediately.
What is Disney Plus Error Code 39?
Disney Plus Error Code 39 indicates that the video you are trying to watch can’t be played right now. Here are the few reasons for error code 39 on Disney Plus.
- Temporary data is corrupted
- Unstable internet connection
- Geographical restriction
- Temporary file remaining
- Device issues
Solutions to Fix Disney Plus Error Code 39
There are many things that could cause the app to show error code 39. In those situations, try the following solutions.
- Check your internet connection
- Load the video again
- Change your account data
- Restart the device
- Try a different streaming device
- Switch to a different HDMI port
- Reinstall the app
- Update the Disney app
- Remove capture device
Check your Internet Connection
Checking your internet connection is an effective way to fix this error code 39. You would get into such a problem even if your internet speed is low. So it is necessary to check your internet quality. If your connection is less than 5Mbps, restart your router or contact your Internet service provider.
Load the Video Again
If the video doesn’t load, try loading it again. This error occurs due to a one-time accident. So you can resolve it just by refreshing or reloading the video. If you see the error again, enter into the next troubleshooting solution.
Change your Account Data
If your Disney plus does not work, the problem is with your account details. Your account details might be breached and used by many people at once. So it is important to change your password. Changing your Disney+ password will add a security layer to your account. To change it, click your profile icon > account > change password and click save changes.
Restart the Device
There may be some issues with the device too. The error occurs due to a temporary malfunction of your device. So restarting your device will help to fix all these temporary issues. After the restart, open the Disney Plus app and use it as usual.
Try Different Streaming Devices
If the error continues even after restarting the device, you need to change the streaming device. Most of the time, the 39 error code appears on Xbox gaming consoles. So try to switch to other different streaming devices. If you can stream normally on other devices, the problem is with your previous device.
Switch to Different HDMI Port
You can also try switching to the different HDMI ports on your television by using the same streaming device that causes error code 39. Try with each port on your television and check whether it works. If it works, then the problem might be with that specific port.
Reinstall the Disney Plus App
Uninstall the Disney Plus app and reinstall the latest version to get the issues sorted out. It will clear all the bugs and errors on the application. Uninstall and reinstall the app from the official store supported on your device.
Update the Disney Plus App
If you have not updated your Disney app for a while, you may experience this type of error code. So update your app by heading to the respective app store and choosing the Update tab on the Disney+ page. Next, restart your device and resume watching.
Reset the Device
Resetting the device to factory settings will remove all the unwanted files and the issues associated with them. Based on your preference and the device you own, you can choose to reset the device with or without erasing the existing data.
After reset, install the Disney Plus app again and log in to your account to stream the media content you want.
Remove Capture Device
Video capture devices will also trigger error code 39 and prevent Disney plus from working properly. If you use a video capture device to record videos or stream games on your gaming consoles, then unplug it and remove it from the equation.
Frequently Asked Questions
It allows you to watch on four devices with seven different profiles.
Currently, Disney Plus costs $7.99 for a monthly subscription and $79.99 for an annual subscription.