Netflix is a popular streaming service that offers TV shows, movies, anime, documentaries, stand-up specials, dramas, and more worldwide. It is a subscription-based service suitable for all streaming devices. In recent times, many users have reported that the Netflix app is not working properly on Apple TV 2 and higher devices. If you have encountered any streaming issue with Netflix on Apple TV, you can quickly resolve it with simple steps. In this article, we have come up with the troubleshooting guide which will easily fix the issues and make your Netflix work on Apple TV.
Solutions to Fix Netflix Not Working on Apple TV
Here are the methods that you can follow to fix the issue:
- Restart your Apple TV
- Check your Network connection
- Re-Login to your Netflix Account
- Force close the Netflix app and reopen
- Delete and reinstall Netflix App
- Update the Netflix app/ Apple TV OS
- Reset your Apple TV
Restart your Apple TV
Restarting will help you to fix various issues on your device. Restart your Apple TV and check whether the issue with Netflix is fixed or not.
[1] Click and hold the home button on your Apple TV remote.
[2] Open the Settings app on your Apple TV.
[3] Click the System tab.
[4] Select Restart and follow the prompt to restart your Apple TV. The restart process will be completed in a couple of minutes.
Alternatively, you can also unplug your Apple TV from the power outlet and plug it back in after two minutes.
Check your Network connection
Network problems could also be the reason for the Netflix app not working properly on Apple TV. To avoid this, you need to check your network connection or disconnect all the other devices connected to your WiFi. Here is how to check it:
[1] Open Apple TV home screen.
[2] Select Settings and click on Network.
[3] Go to the Connection section and check whether the internet is connected or not. If not, restart your WiFi router or internet modem.
Sign Out and Sign In your Netflix Account
You can also try to sign out of your Netflix account and log in back after a few minutes to reload all your user data.
[1] Open Netflix on Apple TV.
[2] Press the Menu button on your Apple TV remote.
[3] Click the Settings tab.
[4] Select Sign Out and follow the prompt to log out of your Netflix account.
[5] Wait for a few minutes and re-login again with your Netflix account.
Force Close the Netflix app and Reopen
Force closing the Netflix app on Apple TV may also fix temporary errors and bugs.
[1] On your Apple TV remote, press the TV/home button twice to bring up the application switcher.
[2] Find the Netflix app from the list of application that runs on your Apple TV.
[3] Select Netflix and swipe up to stop the app from running.
[4] Once done, go back to your Apple TV home screen and re-launch the Netflix app again.
Update the Netflix app and Apple TV OS
Updating the Apple TV device and Netflix app to the latest version will also fix bugs and errors.
[1] Go to Home Screen on your Apple TV.
[2] Select Apps and highlight the Netflix app.
[3] Select Update.
To Update Apple TV:
[1] Open the Settings app on your Apple TV.
[2] Click System and select Software Updates.
[3] Select Update Software/Update Automatically.
[4] If a new firmware is available, follow the on-screen prompts to install it.
Once done, go back to Netflix app and check whether the app is working properly or not.
Reinstall Netflix App
If the issues persist, try to uninstall and reinstall the Netflix app again on your Apple TV.
[1] Go to your Apple TV home screen and find the Netflix app.
[2] Highlight the Netflix app.
[3] Press and hold the center of your touchpad until the Netflix icon starts to shake or jiggle.
[4] Press the Play/Pause button.
[5] Finally, select Delete.
[6] Once done, go back to Apple TV App Store.
[7] Reinstall the Netflix app and then sign in with your credentials to stream the content.
Reset your Apple TV
The last and final option to fix Netflix not working on Apple TV is by resetting your Apple TV to factory settings. It will fix all the issues associated with your device.
[1] Open Settings on your Apple TV.
[2] Click the System menu.
[3] Choose the Reset option.
[4] Finally, click on the Reset again and follow the on-screen prompt to confirm the action.
[5] Now, wait till your Apple TV resets. After reset, install the Netflix app and configure your credentials to stream the content.
These are the different solutions you can try when the Netflix app is not working properly on Apple TV. In most cases, the problem gets solved by following the guidelines given above. However, if nothing works, reach out the Netflix customer support or contact Apple to look into the problem.
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