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How to Fix Plex Not Working on Samsung Smart TV

Fix Plex not working on Samsung Smart TV by troubleshooting it.

Plex is a digital media server that you can use to stream audio, images, and videos from your computer or from NAS to any device that supports Plex. Sometimes, you may face the Plex service stops working on your Samsung Smart TV unexpectedly due to certain issues like compatibility or poor internet connection. To get rid of this issue, you can follow the troubleshooting steps to fix the issue.

Steps to Fix Plex on Samsung Smart TV

To fix the Plex app not working fine on your Samsung Smart TV, you can follow these nine troubleshooting steps to resolve the issue.

  • Checking internet connection.
  • Check the internet connection on Plex is Secure.
  • Log out and Log in Plex on Samsung Smart TV.
  • Update Plex on Samsung Smart TV.
  • Reinstall Plex app
  • Update Samsung Smart TV
  • Reset Samsung Smart Hub
  • Reset Samsung Smart TV
  • Contact Support

Checking Internet Connection

Check your internet strength to fix Plex on Samsung TV

If your internet speed is poor, you can’t be able to use any app on your smart TV. So check whether your Internet connection is stable and provides a good bandwidth before trying other troubleshooting steps. Samsung Smart TV offers the user to check the strength of the internet connection. To check,

1. Turn on your Samsung Smart TV and press Home on the remote.

2. Select Settings and navigate to the General section.

3. Under General, select NetworkNetwork Settings.

4. Further, select Wireless and check the internet speed of your WiFi router.

Reset WiFi router

Unplug your router cable to reset your WiFi router

If the problem is with your WiFi router, you can perform a power cycling on your WiFi router to fix the problem.

1. Unplug the cable of your WiFi router from the power socket and leave it for a minute.

2. Plug the cable into the power socket and turn on your WiFi router.

3. Wait for a few minutes for the router to get ready, and try connecting it to your TV.

4. Open the Plex app and check whether it is working normally.

Check the Internet Connection on Plex is Secure

Sometimes, the Plex TV server doesn’t respond if your internet connection is not secure. Therefore, changing your internet connection secure is one of the ways to fix this issue.

1. Open the Plex TV app and select Settings.

2. Navigate to the Network section.

3. Choose Secure connections and select the drop-down menu under Network.

Click on Preferred option to fix Plex on Samsung TV

4. Finally, select Preferred and save the changes.

Check whether the Plex application is working fine on your smart TV. If not, follow the next troubleshooting step to resolve.

Log Out & Log In Plex on Samsung Smart TV

You can clear off any temporary error that hinders the app’s function by logging out and logging in on Plex.

1. Open the Plex app on your smart TV and select the Profile icon of the app.

2. Navigate to Log out and select it to exit.

Sign out and Sign in on Plex app

3. Once you log out, open the app and log in with your account credentials to access Plex.

Update Plex on Samsung Smart TV

The steps to update the apps on Samsung Smart TV differs between older and newer versions.

Newer Version

1. Press Smart Hub on the remote.

2. Next, select Apps.

3. Under Apps, select Settings on the top right.

4. From the drop-down, select Auto Update and turn it on. This will automatically update Plex and other apps when connected to a WiFi network.

Older Version

You can even update the apps on the older version of the Samsung Smart TV.

1. Press Smart Hub on the Samsung TV remote.

2. Select the desired app, and long press Enter on the remote to get the options.

3. Next, select Update appsSelect AllUpdate.

Reinstall Plex app

One of the possible reasons that your Plex app is not working on your TV is because of the bugs and faulty app. To fix this, you can delete and install the app to clear off the bugs in the app.

1. Press Home and select Apps on your Samsung Smart TV.

2. Navigate to My apps and hover over Plex app from the list.

3. By hovering, you will see a drop-down menu. Select Delete or Uninstall from the list and delete the app.

4. In the next step, go back to the App store and select the Search icon.

5. Now, type Plex and search for the app.

6. Select Install to download the app on your smart TV.

Complete the activation, log in to your Plex, and check whether the app works. If not, you can switch to other troubleshooting methods.

Update Samsung Smart TV

Sometimes, the Plex app might not work well even after updating it. Therefore, you can try updating your Samsung Smart TV to its latest firmware to fix the issue.

1. Press Home on your smart TV remote and select Settings.

2. In the list of options, select Support on the left.

Click Update Now button on the screen

3. Under the Software Update, select Update Now.

Wait for a few seconds, and your TV will reboot once the update is over.

Reset Samsung Smart Hub

If the issue on the Plex app is still not resolved, you can reset your Smart Hub on your Samsung Smart TV.

1. Select Settings on the home screen of the Samsung TV.

2. Under Settings, select Support.

Steps to Reset Smart Hub and Fix Plex app on Samsung TV

3. In the next step, select Reset Smart Hub, enter the following “0000” pin (default), and start the reset procedure.

Reset Samsung Smart TV

If the above steps don’t favor resolving the issue, you can perform a factory reset on your Samsung Smart TV to fix the Plex app. But remember that, by resetting the TV, you may lose all the data. Therefore, before the reset, back up the data and proceed with the reset.

1. Navigate to Settings from your Home screen.

2. Select GeneralReset.

Enter the pin to reset your Samsung TV

3. Selecting the reset option, you need to enter the security pin to proceed. Enter 0000 (default pin) and reset your smart TV.

For the older versions of Samsung Smart TVs, the settings differ from new ones. So, Go to Settings Support Self Diagnosis Reset.

Contact Support

If the Plex app is still not working after following the troubleshooting methods on your Samsung Smart TV, you can contact Plex Support for technical assistance to fix the issue.

Frequently Asked Questions

1. Can you install Plex on PlayStation5?

Yes. You can install Plex on a PS5 gaming console and stream your favorite content, like movies, TV shows, etc., to get a new experience

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