How to Fix Disney Plus Not Working on Chromecast [Updated 2023]

Disney Plus is the only streaming app that offers Marvel movies and TV shows. With the built-in Cast support, you can cast the Disney+ app to any Chromecast-compatible device. Though Disney Plus supports all types of Chromecast, sometimes, you may have an error streaming Disney Plus with Chromecast. If the Disney Plus app or website is not working on Chromecast, you can easily fix it all by yourself.

Why Disney Plus is Not Working on Chromecast

The issue may be with your Chromecast firmware, internet connection, smartphone firmware, Disney Plus server, or Disney Plus app. These reasons will lead to issues like

• Disney Plus is not loading on Chromecast
• Chromecast Disney Plus Sound Not Working/Audio Lag
• Chromecast Disney Plus Black Screen
• Disney Plus Keeps Freezing on Chromecast
• Chromecast on Disney Plus Not Showing Up
• Disney Plus Not Connecting on Chromecast
• Chromecast Won’t Play Disney Plus

For all these issues, try the following solutions one by one and check whether the issue is fixed or not.

How to Fix Disney Plus Not Working on Chromecast

For all the above-mentioned issues, you can follow the below-mentioned troubleshooting solutions.

Check Disney Plus Servers

As we all know, Disney Plus is an online service and it depends on its servers to deliver content and services to the users. If you face any problem, the first thing you must try is to check the Disney Plus server status. By using third-party sites like Downdetector, you can check the current server status of the app, and also, you can detect the issues. When the server is down, wait until it gets sorted by the team.

If the Disney Plus servers are good and stable, move to the next step to fix the issue.

Test by Watching Another Show

The TV show or a movie that you’re currently playing may face several issues or an unexpected problem that makes it unavailable at the moment. Some of the on-demand titles in Disney Plus have this issue. Try playing other shows or movies which may help us to fix the problem.

If you have a problem with all the media content, try the next solution.

Error Code 83

If you get the error code 83 on the Disney Plus app, it indicates internet connectivity issues. Connect your smartphone or Chromecast to a stable WiFi connection to fix the issue.

Restart the App or Device

If you have any issues with the casting, close the Disney Plus app on your smartphone and clear all the RAM usage. Then, open the Disney+ app and cast the video content. If it is not working, restart your smartphone to fix the issue. You can also try restarting the Chromecast device to fix the issue. If you still have the issue, go to the next fix.

Clear Chromecast Cache

If you’re casting Disney Plus to a Chromecast built-in Android TV, try clearing its cache. Glitches and temporary bugs may cause the app to not work on Chromecast.

• Open Android TV and click the Menu button. Navigate to Apps and click Show System Apps.
• Click Chromecast built-in from the list to open it. Finally, click Clear Cache and tap the Clear Data button.

Use PC Browser to Cast Disney Plus

If the Disney Plus app on your smartphone is not working properly, you can use the browser to cast the Disney Plus. We recommend using the Chrome browser on Windows or Mac to cast Disney Plus without any errors. Log in to your account and cast it to your Chromecast with built-in support. While casting from PC, make sure that the Chrome browser is updated to its latest version.

Disable Extensions

If you are using too many extensions on the Chrome browser, disable the least used extensions. Having too many extensions and addons will affect the browser’s built-in Cast feature. After deleting the extensions, try casting the Disney+ website. It will work without any issues.

If the issue continues even with the PC, then you have to update the Chromecast device.

Update your Chromecast Device

Sometimes your Chromecast device may have an issue that causes the app not to work. It also indicates that the current version of your device is not compatible with the app. Updating your Chromecast device will fix it.

• Connect your Chromecast device to a WiFi network.
• Open the Google Home app. Click More Options beside your device.
• Now, click on Settings and select Reboot.
• Now, the device will automatically install the latest firmware while restarting.
• Once you are done, try casting Disney Plus on your Chromecast to check if the problem is solved.

You can also try updating the Disney Plus app from the Play Store or App Store to fix the issue. If the update fails to fix the issue, move to the next solution.

Log Out and Log In to your account

You can also try logging out of your Disney Plus account from the device you use to cast. By doing this, account data that encountered a temporary error will reset.

• Open Disney Plus on your device. To access your profile, tap on your Avatar.
• Tap Log Out to complete the process.

You can sign out of your account on your browser by following these steps

• Open the browser you prefer and access to Disney Plus website. Move the cursor to your Avatar to access your profile.
• Lastly, click Log Out to sign out from your account.

It will remove most of the temporary issues on your Disney Plus app. Move to the next step if the issue appears again while casting.

Check Your Region

Disney Plus app is available in most countries. But there are some regions where you can’t access the Disney Plus app or website, like Pakistan, Kenya, Cuba, and more. If you try to cast or access the Disney Plus app or website, you will get the geo-restricted pop-up. In those countries, you can’t use the Disney Plus platform.

Check and Reset your Internet

A slow internet connection is also the reason behind not casting to Chromecast. Usually, the Disney Plus app needs minimum internet bandwidth of 5 Mbps for streaming movies without any interruption and 25 Mbps for 4K UHD titles. Check your internet connection speed and make sure it meets the requirements.

If the internet connection is good enough to stream Disney Plus, check whether you have enabled any VPN connection.

Disable VPN

If you have enabled VPN on your device, Disney Plus will fail to detect your Chromecast. Hence, disable the VPN service that you have enabled and check whether the issue is fixed.

Cast Icon is Missing

If the Cast is not showing on the app, it may be due to internet connectivity issues. Make sure that your Chromecast and smartphone are connected to the same WiFi connection. You can try restarting your smartphone to fix the issue.

Chromecast Not Detected

If the Chromecast is not detecting on your smartphone or PC, it may be due to the name of the Chromecast device. If the Chromecast name contains any special characters or symbols, the app can’t detect the device. You need to name the Chromecast using only the alphabet and numbers. Avoid special characters and symbols while renaming the Chromecast.

Then, restart Disney Plus and try to cast the video. It will detect the Chromecast device.

Uninstall the Disney Plus App

You can uninstall the Disney Plus app from your smartphone and install it again. This will fix minor issues associated with the Disney+ app. After installing it again, try to cast any video content. If it is not working, you need to try the next fix.

Reset the Chromecast

If the above solutions fail to fix the issue, try resetting the Chromecast device to its factory settings. You can reset the Chromecast easily with the help of the Google Home app.

After the reset, set up your Chromecast again and try to cast the Disney Plus content.

Report the problem to Disney Plus

If the error repeats even after resetting the Chromecast device, you should report the issue to the Disney Plus help center. Explain the problems you encounter while casting, and send a screenshot if possible. They will guide you to fix the issue.

Finding the correct issue and sorting it out lies in our hands. With these tips, you can find the exact issue for the Disney Plus app not working on Chromecast, along with its solution.