The black screen on Prime Video is one such streaming error that appears mainly due to improper internet connection. You can find this error mostly on the web version of Prime Video. Occasionally, it also appears on mobile apps, Smart TVs, and streaming devices like Apple TV, Firestick, and Roku.
Common Reasons for Prime Video Black Screen
The most common reasons for Prime Video to display the black screen are,
- Using the outdated app
- The downfall of Prime Video servers
- Slow internet connection
- Corrupted cookie and cache
- Trying to stream geo-restricted content
How to Resolve Prime Video Black Screen
Regardless of the issue, you should follow the following solutions to fix the black screen on Prime Video.
- Check the amazon prime server
- Check your Internet connection
- Restart your Device
- Sign out and re-login again
- Update the app and device
- Clear browser cache and cookies
- Disable VPN
- Update graphic drivers
- Contact Amazon Prime support
Check Amazon Prime Server
When there is a problem on Amazon Prime, you should check the platform servers first. You can use tools like DownDetector to identify whether the problem is on your side or with the Amazon servers. If there is a problem on the Amazon end, wait for them to fix it.
If the issue is not with Amazon servers, move to the next troubleshooting solution.
Check your Internet Connection
Slow or poor internet connection is the main reason behind many streaming errors and problems. So, check your internet connection. You can also restart your router or modem by unplugging them from the power socket and re-plugging it after a few minutes.
If there is no issue with the internet connection, fix the black screen issue on Prime Video by restarting your device.
Restart Your Device
When there is a system error or glitches on your device, a black screen may appear while streaming Prime Video. So, restarting the device will sort out the temporary bugs and glitches.
Sign Out and re-Log in Again
This is the easiest and most effective way that works like magic in fixing the Prime Video black screen error. Simply log out from your account and re-login again. If you’re streaming Prime Video on multiple devices, log out from all devices and try again. If the error appears again, move to the next solution.
Update the App and Device
While using the outdated Prime Video app, you will get a lot of errors and problems. So make sure to update the app to the latest version. You can update it from your respective app store. If you’re using the web version, update the browser that you’re using for streaming. On the other hand, ensure to update your device firmware to the latest version. If the error appears after updating the app, delete and re-install the Amazon Prime Video app.
Clear Browser Cache and Cookies
Corrupted browser cache files and cookies are one f the reason behind the black screen error. So, clearing them will help in fixing the error.
On Google Chrome
 Launch Google Chrome on your PC.
 Press Ctrl + Shift + Del keys simultaneously on your keyboard.
 Go to the Advanced Tab and tap the required checkboxes such as Cookies and Cached data. Select the Time range to clear the data.
 Finally, click on Clear data.
 Launch Firefox on your PC.
 Click on Menu and select Settings.
 Select the Privacy & Security panel
 Under the Cookies and Site Data section, click the Clear Data option.
 Tick the Cookies and Cached Web Data checkboxes.
 Tap the Clear button at the bottom.
Try the different browsers if the error appears again after clearing the browser cache files. If you found the same error on a new browser, move to the next solution.
VPN may sometimes result in minor errors and issues. If you have enabled a VPN service, disable it to fix the Prime Video Black screen error.
Update Graphic Drivers
If the Prime Video black screen appears on Windows browsers, using the outdated graphic driver may be one of the reasons behind it. You need to update the graphics drivers with the latest version to fix the issue.
 Go to Settings and select the Windows Update section. Download the latest graphic driver via Optional Updates.
 Then, go to the device manufacturer’s official website and get the latest drivers.
 Now, access the Device Manager and update the graphic drivers.
Contact Amazon Prime Support
Contact Amazon Prime support if the above troubleshooting methods haven’t fixed the issue. While chatting with them, explain the issue and the device you’re using for streaming. They will provide the necessary solution to fix the issue.
Frequently Asked Questions
Poor internet connection is the basic issue behind Prime Video not showing a video. So fix the issue with your internet connection and stream the videos without error.
→Clear the cookie and cache file of the Prime Video app on Android.
→Restart your Android device.
→Update the Prime Video app on Android.
→Update your Android device.
Depending on the country you’re residing in, you can download up to 15-20 videos.